I realized it is not every home that has one on one caregiver service on their own. In this home where my FIL is, they started a new one on one caregiver service in Nov. Some 10 female and 1 male caregivers (they call them associates) signed up for this. These caregivers volunteered to work extra hours to get more pay. The shift goes with every other week, so the ones who are off the shift can choose to come back to work some one on one caregiving to get more money. As the result, there are not many people by choice (say, for a male caregiver...)
I sensed that the home has
this attitude 
that these one on one associates work for them, the home. Well, I would say the home is working for the elderly. So who is working for whom?
Because of this, we have no way to really get in touch with the caregiver unless we catch them at the time they are with my FIL. Worst of all, the log for one on one service is like a punch card and there are only names and times, no activities are mentioned.
So NO ONE knows what was happening during the one-on-one service. Of course the witnesses and the associates know more about it. Am I supposed to chase after them trying to find out what is going on?
The directors will make assessment later on. But it is not the point. We pay $16.5 per hour and we deserve to know what is going on. If we can go there, why bother to hire the "companion"?
I complained to the directors. It is simple - just ask them to write down the activities in the log so we can just ask the nurse.
The thing is the nurse/director keep saying the associates work for the nurses/residential care director. So family is invisible???
If it is so hard for them, we may get other companies for one-on-one service. That is why we didn't start it until the directors urged that we tried it.
Now the director said they will add activities logs and tell the associates to write it down. So it has not happened for at least 7 months so far... Guess sometimes families really have to step in to make some noise and then we will get the results.
Nina
