Nina, the family director is right... some families do NOT want to know and they do NOT want to be bothered. We have several like that at our facility. I actually buy supplies for one resident because nobody can get a message though to her daughter when she needs toothpaste. If they do get in touch with her over an illness or medical change, she gets annoyed that she is bothered. It is best to let everybody at the facility know that you WANT them to call you if there is any change or anything they need or anything that might be important. Not all care givers are created equally
Glad your FIL got up to eat and seems to be stable. I do hope this new wing of care works well for him.