I know I have an anger problem, but today it really got out of control. My new credit card company made a huge mistake in transferring my balances and I got very upset. Instead of handling it calmly, I swore vicously at the customer service rep, and used the f bomb and called her the c word. Now, I'm scared to death of repercussions...Can they sue me? I know the phone call was recorded! In addition, I'm realizing that I have a huge problem with my anger and I don't know what to do.

There will be no repercussions. Are you afraid of getting in trouble? Do you have any clue why you are angry?

I guess this has two parts: I'm scared of getting in trouble...sort of like 'Big Brother' will show up at my door. and the other part...Why do I get so angry at people I don't know who are there to help me? But, first, I'll deal with the "scared they're going to call or show up at my door" feeling.

Being afraid that you are going to get in trouble comes from childhood IMO and it can cause a lot of trouble.

Okay, but until I know I won't get in trouble, how do you know I won't? I really screamed at this woman and called her the c word.

So? Nothing will happen, relax, ok?

All they'll do is maybe talk about it at the place where the girl works and ***** about you, like "I can't believe what that cow said to me!!" and such. *shrug* And I don't blame them, and I have a feeling you don't either.

It doesn't matter that it was recorded, ok? Don't worry about it.

I don't know why you were so angry in the first place...only you can work that out...was it the "last straw" type thing? Are you stressed out in your life in general, or about your credit card and finances specifically?

You are in no danger of anyone doing anything about this. They probably get verbal abuse all the time. But what was interesting to me was your use of the "c" word. I've never heard a woman call another woman that (that's the guys' habit - at least some of them) and wonder whether you should explore whether there's some anger towards yourself here. I may be wrong about this but it really struck me when I read it. Just a thought. I wouldn't worry about the situation any more- try to destress as much as you can.

Maybe it's just me, but I figure if you were just having a bad day, and something like this happens on top of that, I can somewhat understand your reaction. Not saying you do not have anger issues, just that sometimes it depends on the situation. If you normally do stuff like this then it is a different story. It seems you are more concerned about getting in trouble, which leads me to believe it was a one time thing.

Those customer service reps are trained to handle irate customers. So don't worry about it!

I agree that you will likely not "get into trouble." That said...some customer service folks have been known to get a measure of revenge. Like the food server who spits in your drink or the airline employee who sends your luggage to LA when you are going to New York. If I was in your shoes, I'd be holding my breath the first few times I used that card. The rep you abused might have "accidentally" put a "stolen card - call police" alert on your account.

You are so right about treating people who have customer service jobs well, not only because it's the right thing to do but because they are often in a position to take it out on you. (especially the food thing)! They might hesitate to do that with the card if all conversations are recorded, but then again they still might!

If I were you, I'd move on from the things you said to the woman and try to evaluate why you were so angry and whom you were truly angry at. I've worked customer service off and on for a long time. We don't like people who say stuff like that, but honestly, it makes our jobs interesting and gives us something to snark about. Don't stress that. Nobody is coming after you. It's not inherently illegal. And for the record, I'm a female and I totally use the c-word. It's not a self hate thing. I just like the word better than others. It's harsh and gets the point across. My opinion, anyway. No worse than the f-word and that gets said all the time. On tv nonetheless!

I promise. Nobody is coming after you. Now try to evaluate why you got so angry.

I have worked at a customer service desk for 3 years and people get angry all the time. They can he stressed with whats going on and any little thing can really spark their anger, or something has just been bothering them. Honestly though, we are told at the very beginning of the job that people will get angry, people will yell at you and its very true. I wouldn't say it happened everyday, but it does happen often expecially during this time of year. Holidays can be very stressful on some people. Dont stress about it, it will just make matters worse.