Hope you kept a record of the names & dates of everyone you talked too.
I would call the local and national office back & ask them
*politely but firmly* to send you your denial notice & notification that your claim is going for Qualify Review
IN WRITING.
Somehow you fell through the cracks. You should have gotten something in the mail "if you are not represented my an attorney" or your attorney should have advised you of what is going on if represented.
Good luck!