800# do they know anything! - Disabilities Message Board

glasson92 · 07-02-2008, 08:34 AM

Ok well we called the 800# this morning, she said my husbands case is out of quality review and moved to the payment center. So of course we were over joyed! So we called the local office so I can apply for me and my children, they then said it is still in quality review and the 800# doesn't know what they are talking about. So we call back the 800# and have them check and then they say it is still in quality review allow another 45 days! I tell them that we just spoke to someone there and they said it moved to the payment center. She said it didn't move. So who knows the truth and if it didn't move why would someone tell someone good news to have them get their hopes up. The local office basically is sick of me and now won't talk to me unless my husband is right there even though he gave them permission to speak with me. So does anyone know who will know the truth?

Vergie · 07-02-2008, 03:31 PM

Quote:

Originally Posted by glasson92

Ok well we called the 800# this morning, she said my husbands case is out of quality review and moved to the payment center. So of course we were over joyed! So we called the local office so I can apply for me and my children, they then said it is still in quality review and the 800# doesn't know what they are talking about. So we call back the 800# and have them check and then they say it is still in quality review allow another 45 days! I tell them that we just spoke to someone there and they said it moved to the payment center. She said it didn't move. So who knows the truth and if it didn't move why would someone tell someone good news to have them get their hopes up. The local office basically is sick of me and now won't talk to me unless my husband is right there even though he gave them permission to speak with me. So does anyone know who will know the truth?

Hi Glasson,

I can understand your frustration! Unfortunatley, like anything else, the correct answer depends on the person, you're taking to. Some are very caring, thorough, while others simply DON'T CARE!!!!.....Had a similar situation, calling the #800 number several times, UNTIL I came upon someone who REALLY CARED!!! She took the time researching, having me on hold for about 7-10 minutes till she combed thru all my files, and when she came back, she came up with the correct, actual answer even including dates!!! Yes, itsyour life, and $$$$, so don't feel badly by calling over, and over again. This is what I did!!

Verge