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Old 04-06-2011, 10:21 AM   #1
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Getting the run around

Well, i now have to deal with social security once more. it is really frustrating because whoever I speak to gives me a completely different answer! I even stopped by the local security office on Friday. The woman behind the counter was at the utmost unhelpful after waiting an hour. I had qustions and needed to know how things will work when my son turns 18. I was concerend about a time lapse between months .
He is eligble for a adult child benifit, and some SSI. The S.S worker told me their was not going to be any time lapse. And that S.S will send me forms to fill out, and then call my son > Telling me he would be an adult. Yes, correct, technically he will be, but unsure if he will understand all the questions social security will ask. i will just put it on speaker phone .
Still not certain if I eill end up having to re apply for the SSi portion. I heard no, because he will get the adult chid one, and has been on SSI before. They still have his information, however, I figured they would make us start over for the SSI part. Nobody has given me a straight answer. I was told to call in mid April, then I was told to call in of May I tried to ask the S. S worker about the SSI part, but she basically shunned me off, telling me it is too early.
Ok maybe it is , but i just want this process to move smoothly. The most part is his SSI portion. Tey won't let me know if I am going to need to start all over from scratch. And then the phone interview...Umm he is developmentally disabled, with cognitive delays, and they expect him to answer questions? All I was told that since he will be 18, consdered an adult they can. It will be awfully interesting for them to interview him..
now I get to wait on it, and at their merscy once again.

 
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Old 04-06-2011, 11:56 AM   #2
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Re: Getting the run around

I hope all goes well for your son mscat. It seems like from what you have said and given your son's medical history(of which SSA is fully aware), the transition should go smoothly, quickly, and effortlessly but things are not always as they seem or should be with SSA unfortunately. Case in point: ON the SSA website, they list several means by which you can contact them about questions you may have. I have e-mailed them 4 times with simple questions. You are not allowed to enter any personal info. like your SS#, your name, etc. stuff like that since e-mail is not a secure form of communication. They could however make it secure just like the banks and online merchants but they choose not to. Anyway, I submitted 4 simple questions. You usually get a response back in less than 24 hours but the responses almost never answer your question. LOL It is almost like the SS rep. who responds does not know and he goes searching the SSA website just like you do and then copies and pastes something in the e-mail for you to read. It is never a personal, direct, satisfactory answer. This tells me that some of the ppl who work for SSA don't really know anymore than you do sometimes. I would not call these ppl incompetent but many are far from what I consider competent.

Last edited by BlueSkies14; 04-06-2011 at 11:59 AM.

 
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Old 04-06-2011, 05:11 PM   #3
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Re: Getting the run around

Yes I think you are correct. Depends on who you talk to on the 1-800 number. I see that happening . and it has become a pattern for them to give out different information for the same damn question. that is what is so frustrating. Even at the S.S office I waited an hour , then to get someone there that could not help me, or give me a straight answer. That really ticks me off.

 
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Old 04-06-2011, 05:18 PM   #4
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Re: Getting the run around

Yeah, I know. Stuff like that really makes me angry too.

 
Old 04-06-2011, 05:23 PM   #5
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Re: Getting the run around

That is awful that you're having to go through this. There are national disability firms who have it together more......they have everything on one database and whoever you call has the same information on the computer system. Seems SS could learn a few things from systems that do work! Maybe they have an outdated system, the caseworkers are under pressure and maybe pretend like they know the answer when it would take a bit more time to ask their supervisor so that you can get a straight answer. It would certainly save time if they give you the right answer the first time! Hang in there

 
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Old 04-06-2011, 06:03 PM   #6
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Re: Getting the run around

Exactly cinnamonrose! This is why Allsup is so successful. Anytime you call, anyone who answers has instant access to all your info. and can answer any of your questions promptly. There is practically zero wait time. Even if you e-mail them, it might take them a day or two but they always answer your questions fully and to your complete satisfaction.

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The myth that you cannot have a representative help you file your initial Social Security Disability Insurance application may stem from the fact that many attorneys only accept SSDI customers after their disability applications are denied.

However, it can be to your advantage to use a representative in the earliest stages. This is especially true when completing the Activities of Daily Living questionnaire, which requires a level of detail that can easily derail you because you are unfamiliar with the process. For example, Allsup, which accepts customers at all levels throughout the SSDI application process, has average approval rates higher than the national average, including at both the initial disability application and reconsideration phases. This means more people receive their awards quicker and avoid the hearing and Appeals Council phases when using Allsup as their rep.

 
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