Originally Posted by Alexandersmama
My local ss office is terrible. I cannot get a straight answer, the people there are incredibly rude and rush you off the phone, transfer you to a case worker who does NOT return calls ever. I am infuriated. I was told this morning a different story yet again. They show my son's acct information in there and have released the funds, which I was told yesterday was a check sent to me which I should get within 7 days. Now I'm being told November is NOT a back pay month, that another check for $674 will be coming too. This was after I was told there was only the back pay coming this month and the $674 doesn't start till next month. When I pressed the lady on the phone she got huffy and transferred me again to this case worker who NEVER returns my calls. I have left him messages every day, gone down there to speak with him and he doesn't see me. Instead he delivers a message to the desk clerk and says that's my answer. What they tell me keeps changing. I asked the lady if the $674 would be a check, since my mastercard from ssi isn't set up yet and will come in 3 weeks. She told me she didn't know if it was direct deposit or paper check. She refused to look further or help me. What can I do? I just want to know when and where to expect this money from, how much to expect, and get a CLEAR answer for once!
Hi I do not know if this is any help, but I will throw it out there
I know you are on SSI are you also collecting from SSD. I know SSI is contolled by the state you are living in. The reason I ask is with SSD there is a 1-800 number you call to the payment center, thats where all the answers are for payments. Maybe SSI has a payment center as well? Just a thought, the people in the SSI office process information, I am not sure if they process the payments.
Good luck, I know the frustration.