HELP!!!... I think I'm cancelling the PT side of my membership (fortunately I'm within my 10 day grace period)... the "so called" PT was very late (45 min.) on Monday and didn't even show up today... this after arguing with the Bally's staff yesterday because they told me I can only have one session per week for 10 weeks?? WHAT THE????? I even paid for the whole membership up front..... I'm so frustrated at this point... when I went in there I told them my exact situation... I know nothing about working out, never have done it before and I need help getting a routine so I can do it correctly and I don't wanna be walking around the gym looking like an idiot not knowing what to do... what happens???... last week, Wed, Thur, Fri... Me walking around the gym looking like an idiot (after 30 min on the treadmill)... very poor session with "so called" PT on Mon. then Tues. Wed. this week.... Me walking around the gym looking like an idiot (after 30 min. on treadmill) I guess my best bet will be to try to get some help on here, get a regular membership and go to it??? any other suggestions???
I would politely ask the Club Manager to assign another trainer to you, with the recommendation of the PT Manager, and ask them for two free sessions with the new trainer in the same week as a make-up for the current trainer missing the sessions this week. Two sessions in one week will be enough to get you comfortable on the equipment and the routine, and then you can use your ten weeks of once a week from there.
If they don't agree to this right away, politely explain that you paid in advance for the services, and the services were not delivered in a timely manner as agreed, and if there is no resolution to your satisfaction, you will proceed to bring this matter to the attention of the District Manager.
The DM's at Bally's have considerable influence over the branches they supervise, and this should get the ball rolling. But above all, don't be nasty about it... the gym is a small place, and word gets around quick if you are a "problem" member.
I'm with phillydude. I would talk to the Manager and tell them your concerns. Not sure where you live, but I'm not a big Bally's fan and go to 24 hour fitness. They are all probably the same, you just need a better trainer.
Chappyboy is also right, you need to research who your trainer will be. I went in for training because I was recovering from knee surgery. I asked to be put with a trainer who has experience training clients with injuries as well as a trainer who has a degree in Kinesiology (I hope I spelled that right). Mine is a college grad, majored in kinesiology, former college baseball player and has had several injuries. He's patient, doesn't just tell me what I want to hear, he tells it like it is, he can be strict, but not a bully, knows when to push and when to backoff. Your trainer must be a good match with you and what you are trying to achieve or you are not getting your money's worth. I don't see how training once a week will help if you are a beginner. I hope you got a good deal! When I first started, I was with my trainer 2-3 times a week depending on my schedule. I also received some "free" sessions with my new membership, but wasn't restricted to once a week. Now I see him 1-2 times a week, but on days we aren't training together he still "watches" me. A good trainer will care about you and your progress. One who is 45 mintues late or is even a no-show isn't worth your time. If you don't get anywhere talking to the Manger, ask for your money back (a full refund) and check out a different club. Good luck!
Last edited by frustrated35; 04-07-2005 at 10:06 PM.