Hi Melissa_Shaw~
The caregivers these days don't seem to have that "empathy" or "caring" type attitude that a nurse or caregiver did years ago. I've been with HHC for 14 years to date, and I've seen many changes both with in people and with in the HHC industry.
Let me tell you about a situation that happened only a few months back with in the agency I'm with. The HHCA was giving a PCA/HHC training course which is held for 1 week. Well, as the story was conveyed to me: 2 women - future HHA's - got into a dispute. The dispute was over the attitude of one student by the other.
One woman, let's call her 'K', tossed a piece of crumpled up paper toward the garbage pail next to the teachers desk, and it happened to miss falling onto the floor. She turned to the woman standing next to the pail, let's call her 'B', and told her to throw the paper into the pail as she was standing next to the pail at the time. 'B' refused on the grounds of the maner in which 'K' agressively told her to throw the paper into the pail. One thing lead to another and a big arguement insued becoming rather aggressive along with threatening. 'K' threatened to beat up 'B', advancing toward her; 'B' picked up a chair in self-defense; 'K' threatened to have her "friends" come out for a free-for-all ... etc., etc.
While all this is going on, what is the teacher doing? Making her way to the doorway to stand there and look on -- thats it -- just look on! You would think the teacher or instructor, if she was unsure of how to diffuse the heated situation, would go and get help or at least send someone to get her supervisor or boss or security, or SOMEONE! No, she just stands there allowing the situation to esculate!
Now, what was the outcome of this whole escapade you may be asking yourself? Nothing! They were both allowed to finish the course and receive their HHC certificates! If it was me, I would dismiss both students and give them a year probation before allowing them to re-apply for a second interview for a possible acceptance for re-training. After all, if they are acting like this among themselves, what might they do with a client who can not help themselves, or had dimencia, or is frustrated by their situation, disablity, or what not.
The sad fact is this is only 1 story in an ocean of billions of stories -- a mere pebble dropped into a pool creating vast ripples of waves -- and it doesn't seem to be getting any better either.
I was recently told by a caregiver that she wasn't a "housekeeper", thats not her "job", and she's "NOT going to break her back or get sick for no one." I have severe allergies to dust, use a c-pap machine so I can sleep and breathe. My agency has medical documentation and perscriptions from my doctor. The agency must fill out all appropriate forms and careplans for each client/patient according to the State in which we live (mandatory for all medical insurance coverage through each US State). My careplan specifically states that my environment (ie: my apartment) in which I reside is to be dusted and floors swept EVERYDAY! Thats just for starters. Oh, it just goes on and on. It's really becoming very rediculous on various levels.
All these agencies are aware of the difficulties and problems, some people care others could care less. As long as they bring home their paychecks at the end of the week, that seems to be all they are interested with. I'm not denying an honest days pay for an honest days work, but come on now! Where's the concern for the people who need to be protected from the strangers who are sent into the omes of the elderly, the ill, and the disabled?
Thanks for listening to my venting! lol I know their are MANY out here who are going through their own hardships with HHC and the HHC Industry. Just feeling a bit hot under my collar these days.

(<-- this is me! LOL)
Sincerely,
Netta