You probally let them get too dry while in your eyes. I use rewetting drops throughout the day to keep mine soft and flexible not to mention keeping them comfortable. I would moisten them up good then try again. As the other person said, That's the way I get mine out also, I push down! You have to be a little rough too, because they really stick, that's what there designed to do. Otherwise everytime you rubbed your eyes they'd pop out. Don't panic though, you'll get em out. see ya, buck.