Connie...I finished my 2 years of Forteo in March. I had a few challenges with my CVS Pharmacy also during this time period.
My first question is...did the cashier take your prescription from the refrigerator when you picked it up? Did it feel cold? If they simply went to "the bins" and took it out and handed it to you...THEY did not handle it correctly!
My opinion is that you should have definately been made aware this expensive drug has to be kept cold. They were aware you were just starting Forteo...and are required to ask you if you have any questions about it...certainly (if it had been refrigerated) they would mention this!
One time my husband picked up mine...he came right home and I noticed it wasn't cold when I opened it. I called them back, mentioned it seemed room temp. and they said to bring it right back...THEY had not refrigerated it! Two months later, after picking up a month's supply...I saw the seal had been broken on the box...called 'em again...and even THEY wondered if it was the same box I'd returned before! Took that one back also!
I was also very surprised, after going in every month for almost 2 years with my co-pay (thank goodness for that!)...when I only had 3 months left on my prescription...they banded a 3-month supply together, and charged me only 2 month co-pay! Seems I could have been doing that all along, but they had not told me! Make sure you check into this.
I did have positive results from the Forteo...am back on Evista like before.
Don't accept what they tell you at the location you picked it up...I've found you often get someone who gives answers without actually checking. Believe me...with a drug this $$$, they do not want to loose your business!
Good luck....keep us posted......Pam