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Old 04-14-2009, 03:29 PM   #1
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Urgh..Another Pharmacy Story...

Ok Folks- Here's another one to add to the pharmacy stories...thank goodness it's not forcing me to wait for days for medications, but it's still, in my opinion, not right.

One of my meds is a 25 day scrip. One is a 30 day scrip. Anyway, the actual pain medication is a 25 day scrip, the Neurontin the 30 day one.

Today is day 25 on my pain meds. It also worked out that tomorrow is day 30 for the Neurontin (It works out different each month with the 25 day/30 day difference) so I called in this morning for refills on both meds to be picked up after noon.

Later on I checked my account on-line and sure enough BOTH meds were filled and dated today. I had errands to run in the area during lunch, so I swung in and went to the pharmacy. When I gave them my name, the pharmacist told me I am early on my pain meds and that the Neurontin was the only one that went through. I'd have to wait til tomorrow for the pain med. She wasn't rude or anything, and didn't make me feel like she was accusing me of anything, but there were other people around that heard her say this to me. I leaned into her and said, "Your web site says that both were filled." She told me that the web site was wrong then because she ran the scrips.

I didn't create a scene because I can pick up the scrip tomorrow, but still, she did lie to me and she didn't speak to me in the "Patient Consult" private area.

So, I picked up the Neurontin, and then turned to leave and I heard the pharmacy technician say to the pharmacist, "Hey- you forgot to give her these other meds." I couldn't even try and hear what she said to him because as I was walking away, it just so happens that someone I know very well was waiting in the same area for something to be filled. Well, guess what, she heard every word said between me & the pharmacist and she bolted out in a very loud voice, "YOU take pain PILLS??!! How on earth can you do that to your body? How are you able to help run your business taking pills?" This is a very small area, and I don't let people know about my pain or med issues, and this woman is the town gossip. Yes my husband and I own a successful business, and I'm scared this woman is going to go run her mouth, so I had to think of a LIE very quickly. I told her I don't take "PILLS", I told her that I had pulled a muscle and was getting a refill on some prescription Motrin. I don't think I looked like I was lying, but I'm not 100% sure. The point is that the pharmacist was in the wrong.

Ok, I get back to my office, and I decided to check my account on-line and sure enough, the pharmacist took off the fill for the pain med being filled today. Now how in the world is that legal????

I've used this pharmacy for a LONG time and have a great relationship with the manager (who is the head pharmacist) as well as the second in command pharmacist and they would never had done this, and never ever speak to me about private issues without pulling me to the side/private area.

I intend to speak with the manager/head pharmacist but want to make it clear to him that I don't want to suffer and be forced to be "punished" by this other pharmacist because I have spoken with him about it. I feel bad, but I did nothing wrong.

Since today is my last day of meds, I am going to take only half my evening dose so I won't be in total withdraws tomorrow morning when I have to get up and get ready for work.

Last edited by ozzybug; 04-14-2009 at 03:30 PM.

 
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Old 04-14-2009, 03:55 PM   #2
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Re: Urgh..Another Pharmacy Story...

Every time I hear one of these stories it makes me so mad I could spit. Of course you did NOTHING wrong, and they make you feel like a criminal for no reason. I wish they had to spend three days in your shoes. I would bet the treatment would change. You were very gracious in the way you handled it. I probably would have made a fool of myself, and that never helps anything. So very glad you have a successful business, I love to hear stories about chronic pain patients who are able to live productive lives, after all, isn't that why we take the medication? Hope the head Rph confronts this pharmacist. Have a great day!!
Bullymom

 
Old 04-14-2009, 05:14 PM   #3
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Re: Urgh..Another Pharmacy Story...

That is totally and completely unacceptable. Why do you have to wait until the 25th day to get the next prescription. I am sure that your insurance would let it go through 2 or 3 days early. I am betting that it is the policy of whatever pharmacy you go to. As for the lady blurting out those comments, I would have been thoroughly ****** off and probably would have made a scene. I used to have major anger issues when my bipolar was not under control and would go into rages. Thankfully I have a better time now that it is under control but there have a been a few occasions where I have "lost it" and went into a rage. I probably would have made a fool out of myself and possibly would have been escorted out of the store by the police. I would not hesitate to talk with the head pharmacist about this situation. This is just one minor thing that could happen. If there were any addicts within listening distance, they could have known exactly what you take and waited out for you to get your meds tomorrow. This is a major safety issue. I remember one lady that used to post on here that was beaten, had her meds stolen, and raped in the parking lot of the pharmacy. She was thoroughly lucky to be alive. I am not trying to scare you but you might want to bring up this story to your pharmacist as to what "can" happen when someone overhears what you are taking.

I was at my CVS and I had the pharmacist calling around to different stores to see if they had my fentanyl patches in stock. She was not being that quiet about it either. I think the pharmacist should have to use the phone in the back where they are out of "hearing range" of the other customers. However, we can't always get what we want.

brian

 
Old 04-14-2009, 05:24 PM   #4
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Re: Urgh..Another Pharmacy Story...

Thanks for the replys-
I do remember that story about one of our members getting mugged (and worse) and it terrified me. I started making my pharmacist put my meds in a big store bag, and even many times would buy a couple things to go in the bag too!

Today is day 25 and those meds HAD gone through, but the pharmacist lied to me and then took it out of the system. It's not like I was trying to get them early because tomorrow morning would be day 1 of my meds. Today being day 25, I have only doses for today. I guess, technically it could be considered a day early, but the Neurontin I picked up is early and she let that go.

I just hate when we have to deal with this mess. Chronic pain is just so misunderstood by normal people who really don't know what true (long -term) pain is.

Thanks for the support you all!

PS- Brian, usually I do stick up for myself but I was caught totally off guard and this is one woman that I didn't want to make a royal idiot out of myself in front of and end up making myself look crazy!! She would have a hayday with that one! I just wanted to get away from her ASAP!!

 
Old 04-14-2009, 06:01 PM   #5
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Re: Urgh..Another Pharmacy Story...

Quote:
Originally Posted by ozzybug View Post

Today is day 25 and those meds HAD gone through, but the pharmacist lied to me and then took it out of the system. It's not like I was trying to get them early because tomorrow morning would be day 1 of my meds. Today being day 25, I have only doses for today. I guess, technically it could be considered a day early, but the Neurontin I picked up is early and she let that go.
I am very sorry that you had to deal with this....Not right at all! I guess it all comes down to how hard you want to fight this. Personally, in life, I believe in picking one's battles and for those you pick, go all out. For me, this would be one of those battles. But, I would be very professional in my approach, but I'd be that pharmacist's worst nightmare. I would:

(1) Speak to the Pharmacist in charge (PIC) like you said, and explain everything, including the violation of HIPPA, which quite honestly, could get that pharmacist fired.

(2) While speaking to the PIC, I would explain that the consequences of what happened, could cause severe harm to your reputation and your business and ask her what he/she thinks you should do in terms of a complaint, or how to handle this HIPPA violation. If you sense that the PIC likes / cares for this other pharmacist, then maybe you just let them handle it, but still be very passionate about it. But, if you sense the opposite, then I'd throw her under the bus.....File a complaint with the district / regional pharmacy manager & etc.

(3) I'd really stress this issue of lying about the script. The PIC can look at the system and tell what happened.

(4) I'd also communicate that now you are fearful of being treated unfairly when the PIC wasn't there and have a conversation about that.

What's really interesting is that the script was filled, but wasn't given to you. I wonder if another pharmacist (maybe the PIC) filled it during another shift and this pharmacist saw fit to not give it to you for some reason. Could this pharmacist be jealous of your successful business? There are a lot of people like this out there.

And, you're right that the date it's filled is the date the computer goes by for refills & etc...Not the date you pick it up. Next month for example, it would have used the date on the bottle it was filled for purposes of calculating the next refill, not when you picked it up. When you pick it up is irrelevant.....In addition, who's gonna remember 25 days from now?

Best of luck with this, and please let us know how it turns out. I'm sorry you've having to deal with this. When I hear these type of stories, I am very grateful for having my independent pharmacist....One I can truly trust and cares for me as person and a patient. In fact, he's helped me on so many occasions, I am eternally grateful.

Regards,

Ex

 
Old 04-14-2009, 06:19 PM   #6
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Re: Urgh..Another Pharmacy Story...

Is it possible someone working at the pharmacy simply stole your medication? It kinda sounds like that to me.

 
Old 04-14-2009, 08:06 PM   #7
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Re: Urgh..Another Pharmacy Story...

Ozzy, that totally sucks and you should definitely report it - but perhaps asking to talk in the office would be better. This is absolutely not on and pharmacists shouldn't be so stupid considering that you could sue them etc. Especially in a small town!

I live in a small place too and there is one pharmacy I use because it's next to my gp but unfortunately they have a number of pharmacists - I now know the days that the one I trust works and I see him only.

Twice I have had my meds yelled across the pharmacy. The first time it was full and the pharmacy assistant yelled to the pharmacist that she didn't think they had any Oxy IR and was that correct?! The pharmacist called back that they were out of stock. I froze because there were people lined up as well as two methadone patients waiting for their dose - I have no problem with them as such but they are drug addicts. I was soooo angry and I shouldn't have done it but I walked behind the desk to the pharmacists area and told them both very quietly that they had humiliated me, put me at risk, put my reputation at risk and broken the law all at the same time. I then asked them what they were going to do about it. The pharmacist, actually a nice girl, started to cry and apologised but the pharmacy assistant was a horror - she just walked off. The second time this happened was with the same pharmacy assistant (who I will no longer deal with for anything) and she said in front of a full line 'I'll just go get your Oxycontin'. That was it, I wrote to the manager of the pharmacy group and she wrote me a written apology. It still makes me mad but what can you do?

As far as the meds, the 25 days were up, what was the problem?

I think I would follow Ex's advice but you can't do anything about what happened with the 'gossip'. Good on you for thinking of a good lie - that sucks too but it sounds like you covered it. You shouldn't have to feel bad about lying especially when confronted with a gossip that you know will distort the story.

Good luck today.

 
Old 04-15-2009, 09:24 AM   #8
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Re: Urgh..Another Pharmacy Story...

I'm sorry about the pharmacy incident. I hate to hear about those pharmacy stories. I have been going to my pharmacy for about three years now and have had problems with a few of the workers there. They have tried to tell me the medicine I'm taking is addictive and is going to kill my liver. I talked to the manager and it was never brought up again the person apologize. But they also will say that the call was never received. My Doctors write down the time, the name of the person they talk to and if they leave a message they call back. It does not work all the time. They refuse to take part in saying that the medicine was called in. I think maybe that is where the education should start about chronic pain patients and the difference of an addict.

 
Old 04-15-2009, 10:10 AM   #9
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Re: Urgh..Another Pharmacy Story...

Thank you ALL for you support & advice. I take your kindness and helpful information to heart- truly. Sometimes, I feel only you guys understand these issues. I mean, I know my hubby understands, but he doesn't always quite "get it" if you know what I mean. He tends to be more passive and tells me I get too upset over things like this, but again, he doesn't have to worry about withdraws.

Anyway- Update:

I spoke with the manager. He was really great. He was apologetic to me and told me what happened was wrong and he doesn't want his customers treated that way- especially the ones with "special" circumstances, i.e. chronic conditions. He told me this girl was fairly new which I believe because I have seen her in there only once before. He went on to say she just got her license and she is a "stickler" for things, however he did say the privacy issue is a major deal. He assured me he would speak with her and that this will not happen again. He then gave me a $30.00 gift card for the pharmacy. That wasn't needed, but it did make me feel appreciated.

Anyway, a couple hours later I noticed my cell phone wasn't on. I turned it on and it signalled me that there was a message waiting. I listened and it was the pharmacist I dealt with yesterday. She sounded like she was in tears and profusely apologized to me. She told me she wasn't thinking about the other people standing around and will make efforts to not let this happen again not just to me but anyone else. She also told me that the manager showed her my complete medical profile and she understands my needs and hopes I don't feel like she was accusing me of anything. She closed with saying she would like to apologize to me face to face as well.

I feel better about this now and hope this won't happen to anyone else. I think I'll let this be the end of this situation since it appears to have been handled properly by the head pharmacist.

Thank you again for your help everyone!!

 
Old 04-15-2009, 12:53 PM   #10
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Re: Urgh..Another Pharmacy Story...

wow ozzy that is horrible. I am so glad she was talked to and confronted and than apologized to you. how embarrassing for you to have to deal with that, but it sounds like she really did feel bad about it. you did great by the way, you acted professional and did good by contacting the head pharmacist. I hope this NEVER happens to you again. you poor thing.

I use CVS and have never had any problems. I have 2 pharmacist who are very nice to me and they both know my chronic pain issues. I make sure to tell them so they are aware of what I need morphine for. we also spend a lof of money each month there as my husbands meds are several hundred dollars since he had a heart attack when he was 37 and takes some very pricey meds. They best not ever pull this on me or I will leave in a heart beat.

all the best to you, and I am glad you had saved a few pills for today so you could get ready for work. that would have been horrible had you been in W/D. I hope you told them you had to cut back on your meds yesterday and suffer do to her error.

 
Old 04-15-2009, 01:14 PM   #11
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Re: Urgh..Another Pharmacy Story...

Ozzy, Im so happy you talked to the PIC. That chickie better lick the soles of your shoes forever more. I hope shes able to sit on the half of the butt it sounds like she has left. Personally I wouldnt have left her anything to sit on.

I use a chain pharmacy, thats all we have here, and the Head Rph is amazing. He is so wonderful to me, and everytime they have someone to take his place that guy is nice too. There was one girl who took his place once, and she was so rude to me, she tried to not let me get my meds the day they were due, and my meds are running me 402.00 every two weeks!

I called the head Rph and told him what happened, and he promised it wouldnt happen again, and she hasnt ever been back. If she is, and causes me a ny more crap, trust me, she will suffer. Shes is one of those unhappy frumpy miserable women who cant stand to see someone happy, or someone who doesnt need a pie or pizza in their face 24/7.
Good for you Ozzy!
xoxoxoxo,
IZZY

 
Old 04-15-2009, 01:18 PM   #12
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Re: Urgh..Another Pharmacy Story...

Glad you were able to educate the pharmacy worker!

 
Old 04-15-2009, 01:23 PM   #13
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Re: Urgh..Another Pharmacy Story...

Thanks Slippery, Izzy & Jane!

I did let them know about having to cut back on my evening dose. I didn't sleep well because I was so upset over the whole thing. I'm just really glad the head pharmacist was in when I went in this morning. I guess the other pharmacist came in after him. Either way, I'm glad I was able to talk with him without her being there- although it would have served her right to hear me tell him.

I'm glad he showed her my medical profile because I think that also shows my prescription history which would show her that I never get early fills.

I just really despise the fact that we are commonly put in a place where we have to defend ourselves ya know? We certainly didn't choose this pain ordeal and are already dealing with enough as it is. It took me forever to get over the guilty feelings of not being able to do all the things I used to be able to do. If I'm honest with myself, that guilt does creep back in sometimes and I hate that the most. My doctor says I have nothing to feel guilty for because it's not my fault. I just get so upset when I can't hop on a bicycle and cruise around with my family, or head out for a walk on this gorgeous path that runs the length of our street.

We all need to stick together, and maybe one day, chronic pain will be better understood by others.

Last edited by ozzybug; 04-15-2009 at 01:25 PM.

 
Old 04-15-2009, 01:23 PM   #14
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Re: Urgh..Another Pharmacy Story...

Ozzie, Well Done!! That is a very acceptable conclusion in my opinion. My Cheerleaders are going to do a cheer for you.


I think you won this battle. Have a great day,
Bullymom

 
Old 04-15-2009, 01:30 PM   #15
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Re: Urgh..Another Pharmacy Story...

Those cheerleaders are great!!! I got a real chuckle out of them!!

I'm glad I stayed level headed because I truly am a hot headed person and take things very personally. I've always had this fire about certain things and attacking someone's character? Oh- forget it---it's over!

Karma can be a you-know-what, and one day she may just have pain she can't escape and who knows, she may be treated this way by someone else. I'm not wishing that on her, but like I said, karma and all that jazz....

 
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