it is horriable that you have to call to find out, but it helps to keep calling. I swear that they just sit around all day and do nothing.I got half of my back pay a few weeks ago and they said the other half would be in a weekor so, and this was 2 weeks ago.
So last friday i started all over calling everyday and anyone that answer, they called yesterday and said it will be in my acct monday or tuesday.
You just have to play hard ball