Well hun, I have to say that mine didnt hurt, but hey, different thresholds of pain. Well you could try taking it off while its soaking. Try in the bath tub if you can. As for the hoop, it has you tricked as it did me. The balls that they use with the hoop when piercing are not screwed on, they are clamped on so you have to pop out the ball. It took me a while to figure it out so don't worry about that. If you can't just pop it out you may have to open the hoop itself from the ball and then you can take it out. Also try to twist your hoop through your bellybutton as much as they told you and it will be sensitive, but don't worry, it will get better in a few months. You are correct, it may be crusting onto the hoop, but a little soap and water or bacitracan should loosen that up. White puss is ok and the reason you can't move it is because your skin is swelled and trying to heal itself now. As long as it moves when it's wet it will be ok. I've had mine done for 3 1/2 years now and it's great as can be. Oh, a little advice for the future... Be careful of the jeans you wear that it doesn't rub up against it to much or it could get a little blister on the underside of your belly button. If this occurs just apply some ointment or take it out for a day or two as long as it won't grow shut. I hope I was some help to you and good luck!