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Posted by Sandra Perry
on November 18, 2000 at 15:35:33:
In Reply to: Re: PHYTOPHARMA posted by Laura on November 03, 2000 at 12:30:59:
: : : : : : I also experienced the same thing. I tried it for two weeks with no results. I returned the product, and have not received my money back. I have a slightly different phone number for them, but have never reached anyone on this number: 1-877-816-4225 Can we contact the Better Business Bureau?
: : : : : I saw the ad in an airline magazine. Here's another phone number: 1-877-408-9714.
: : : : : I just called them yesterday! This is the # I called: 1-877-388-1123. I was just getting some info and didn't order. I also had to wait for about 5-6 minutes for an operator but, this number worked for me yesterday. Good luck!
: : : A friend and I phoned in two orders about 4 weeks ago and have not yet received the product. My friend charged it to her credit card account. The number we had was 877-559-9429, a different number from any other I have seen. Should we attempt to stop the order or put a freeze on the credit card account? Has this product worked for anyone?!!!
: : From Shirley:
: : I can't believe how many phone numbers I've seen on this board.
: : I ordered phytopharma about 6 weeks ago. It was on my charge card today (dated 10/4). Of course, I haven't received the product yet. I called the first number I found on this msg bd and she gave me another number for customer service. They had me on hold for 5 minutes before coming back and saying the customer service line was down and call back later.
: : I'm disputing my charge now and will refuse the shipment if it arrives.
: : I wish I had seen this board first before I ordered. Oh...and there was an 84.00 charge on my account for a department store discount program that I had to call and cancel also.
: : THIS COMPANY REEKS OF BAD BUSINESS PRACTICE. I STRONGLY ADVISE EVERYONE NOT TO BUY FROM THEM !
: :The same thing happened to me. 84.00 to my check card. I didn't even authorize this. The number I got was 877-890-3301. E-mail me if you get any results.
I ordered on September 26, the order showed up on my check card on October 13, and I have received no product. But I spoke with a sales rep on the product order line who was able to give me all the information I just gave you. She gave me a second phone number for customer service and said to leave a voicemail if no one answered. The mailbox was full. I called back, and another rep took my order number, name & phone number and FAXED a message to the customer service center. This second representative said that there had been a backup at the shipping department but that customers didn't seem to have been notified. I was really counting on this product and will wait another week. I don't know that business is in Canada. Could the Better Business Bureau have any effect there?