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  • NEVER going back to LasikPlus!!!

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    Old 09-03-2005, 07:13 AM   #1
    MissS
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    NEVER going back to LasikPlus!!!

    I was supposed to have my Lasik yesterday at LasikPlus. When checking in, I told them that I did not want to do the Lifetime Acuity Plan. The woman checking me in asked "why not", then, in a huff, she lectured me on how I wasn't saving much money. It wasn't about the money, I just don't think I needed it.

    Then, I asked to speak with the Dr. before finally deciding on Flying Spot vs. Wavefront, I also had some concerns about dry eyes and cornea thickness. She wouldn't let me speak with the Dr. who would be doing my surgery, but sent over one of the staff Docs who didn't really answer my questions.

    Finally, I got to speak with the actual Lasik Doc and he answered all of my questions to my satisfaction. So, I was on the Lasik table, something to take the edge off, eye numb, other eye patched waiting...waiting...waiting. Then they sent me back out to the waiting room because the "numbers aren't checking out". So I waited for about 1/2 hour while they were all under the machine, over the machine, changing this, changing that, then they came out and told me that they "can't do it today" and I'll have to reschedule.

    I did not have a good feeling about going with them at that point and told them that I wasn't going to reschedule. Then the hardsell tactics came out...they said the could do it anytime I wanted. I explained that I'd already wasted a vacation day, this is my last 3 day weekend of the year, and I didn't know when I could arrange another PTO day, so they said, "we can do it after work and you could go to work the next day". I'm not comfortable with that since do Web design work and need to be in front of a computer, but they didn't really care about how I felt.

    I finally got them to refund my money, except that they were vague about how and when I'll see my initial $50 deposit. I asked them to refund the $50 for my drops and they told me that they couldn't because I didn't have my receipt with me. Finally the Center Director told them to refund the money for the drops, which they did, but not without complaining that I'd cleaned out their petty cash.

    LasikPlus' Docs may be great, but their business practices are questionable at best and right now I'm questioning whether or not I'm even a good candidate for this surgery. I wonder if a non-commission based practice would recommend me for the procedure. Right now I'm grateful to have been saved from their operating table and I'll be getting a second and maybe third opinion before going forward again.

    It seems that others have had good luck with this company, but I haven't, and wanted to share my experience in hopes that it might help others make an informed decision.

    Last edited by MissS; 09-03-2005 at 07:17 AM.

     
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    Old 09-03-2005, 12:10 PM   #2
    steve2005
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    Re: NEVER going back to LasikPlus!!!

    Do you know what model laser they were going to use? It does sound a little high pressure, but it also sounds like they were being careful, which is a good sign.

    I think the place I went to (not lasikplus) said the deposit ($250) wasn't refundable. I'm not totally sure about that. What was the total price for yours? Mine was $3000 for both eyes.

     
    Old 09-03-2005, 01:33 PM   #3
    auntchilada
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    Re: NEVER going back to LasikPlus!!!

    That sucks you had such a bad experience. What state do you live in? I had my LASIK done at LasikPlus and had no problems. The only thing I didn't like is that it's a "get 'em in, get 'em out" type thing....like an assembly line. But from talking to other people, it's like this at most LASIK places.

     
    Old 09-03-2005, 06:52 PM   #4
    cremebrulee
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    Re: NEVER going back to LasikPlus!!!

    your lasik experience does not have to be like this. believe me i visted several lasik centers, lasik surgeons, and eye specialists. i went to icon laser, lasik vision institute, TLC, 20/20 institute, etc. In the end I found two doctor's i was confortable with . the colorado laser surgeons center and levinson eye clinic. colorado laser surgeons told me that i should wait a little longer until the techonology improves more because of the potential risks. dr. levinson was honest with me and gave me realistic expectations. i was never pressured to put a deposit down or schedule an appointment. most places told me i only had to be out of my contacts for 1 week when they knew that i sleep with my contacts in. dr. levinson had me wear glasses for four weeks before performing the procedure. his staff was very courteous.

    the other centers were a lot cheaper - ranging from 800 to 2,200 for both eyes. Dr. levinson said he is not the cheapest, but he prices were very reasonable. i ended paying 3,050.00 after the 15% referral discount.

    i'm glad you decided to cancel the surgery once you felt uncomfortable about the treatment. your eyes are precious. take care of them and when you are gonna put their care in someone else's hands, be sure that they use the same kind of care that you would you.

     
    Old 09-04-2005, 02:50 AM   #5
    myope33
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    Re: NEVER going back to LasikPlus!!!

    thanks for the headsup. seek several opinions and as someone said, the doctor matters more than the machine. Make sure you are comfortable with the doctor and his staff on another note, whats your glasses pescription, corneal thickness, pupil size and do you have any dry eyes or presbyopia? We can give you our opinions on candidacy then

     
    Old 09-04-2005, 06:33 AM   #6
    steve2005
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    Re: NEVER going back to LasikPlus!!!

    It's probably true the doctor matters more but the reason I asked what machine they use is because in the research I did before my surgery I found some disturbing info on the Ladarvision 4000. It seems some doctors have had serious problems with that machine involving random firing of the laser and other reliablility problems. There are several ongoing lawsuits. In reading some of the legal documents available online I found the attitude of the manufacturer (a former and/or current defense contractor) to be anything but assuring. Prescribed FDA procedures regarding safety and troubleshooting were routinely and blatantly ignored. The company chose to put its head in the sand rather than address issues, all the while peoples vision may have been at risk. One of the criteria I had going in was that I won't go to a place that uses the Ladarvision 4000.

    Sorry for the long rant but I wanted to make clear what my concerns were in the above post.

     
    Old 09-05-2005, 01:15 AM   #7
    myope33
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    Re: NEVER going back to LasikPlus!!!

    I heard that too. Nearly all the doctors here use the VISX star 4 laser. Thats the best laser in usa, I hear. Theres other good lasers. I know of the MEL 80 which might be even a bit better than the VISX star 4 laser but theres none in the USA. I know of two in Cananda and a few in the UK.

     
    Old 09-05-2005, 04:32 AM   #8
    steve2005
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    Re: NEVER going back to LasikPlus!!!

    yea the VisX Star 4 is what they used at the place I went to but I also heard there might be better ones outside the U.S., but the FDA takes time to approve them so they don't show up here very quickly.

     
    Old 10-11-2007, 11:53 PM   #9
    chery0205
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    Re: NEVER going back to LasikPlus!!!

    So wht is wrong with this machine? I have an appointment with Lasikplus end of October, I want to hear it all!! Can you blink during the procdure? Because i can not keep my eyes still and from blinking?

     
    Old 10-13-2007, 04:08 PM   #10
    DollBaby24
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    Re: NEVER going back to LasikPlus!!!

    Quote:
    Originally Posted by chery0205 View Post
    So wht is wrong with this machine? I have an appointment with Lasikplus end of October, I want to hear it all!! Can you blink during the procdure? Because i can not keep my eyes still and from blinking?
    No, you can't blink during the procedure. They will put a device on your eye that will keep you from blinking. I thought I wasn't going to be able to get through it without blinking but once they put the suction on and the clamp that keeps your eye open, you physically cannot blink so it's not really an issue.

     
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