A few days back I posted a message about a zapping feeling in my head and it turns out they gave me the wrong drug. I take paxil and they gave me prozac instead. I know they are the same class of drugs but this really pisses me off that they could be so negligent. Has anyone gone about filing a complaint with a similar situation? Thanks.
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[QUOTE=rossml24;3155773]A few days back I posted a message about a zapping feeling in my head and it turns out they gave me the wrong drug. I take paxil and they gave me prozac instead. I know they are the same class of drugs but this really pisses me off that they could be so negligent. Has anyone gone about filing a complaint with a similar situation? Thanks.
I have not had this issue (luckily) but I think that you need to seek legal councel... this could have been a much bigger mistake and life threatening!
I have not had this issue (luckily) but I think that you need to seek legal councel... this could have been a much bigger mistake and life threatening!
I would bring it to the attention of the pharmacist right away. If it is a chain store or a store with multiple pharamcists you should go to the head pharmacist. It should say on the bottle which pharmacist was on duty when the prescription was filled. I am really sorry that they screwed up like that. I work in a pharmacy, so I know how important it is to get a patients medications correct. Its not like they gave you the wrong dosage, they gave you the wrong drug all together. Paxil and Prozac are no where near each other because most pharmacies put their drugs in alphabetical order. Each drug also has a different NDC number with helps us to identify it (that number comes from the manufacturer). That pharmacist should have checked not only that the name on the prescription matched the name on manufactuers bottle, but also that the NDC matched.
Like I said this needs to be brought to the attention of the pharmacist. Make sure you check your medications before you leave the pharmacy, even before you leave the pharmacy counter. Even if it gets other customers or even the clerks upset, do it. I can't tell you how many patients have gotten frustrated because I have helped a patient go thorugh his or her prescriptions to make sure they are right. Take care of yourself first, before you start worring about other people.
I am so sorry that this happened to you.
Like I said this needs to be brought to the attention of the pharmacist. Make sure you check your medications before you leave the pharmacy, even before you leave the pharmacy counter. Even if it gets other customers or even the clerks upset, do it. I can't tell you how many patients have gotten frustrated because I have helped a patient go thorugh his or her prescriptions to make sure they are right. Take care of yourself first, before you start worring about other people.
I am so sorry that this happened to you.
as a formaer pharmacy tech I know from experience that mistakes are made.
we all know that peoples lives are on the line when we work in a pharmacy, however, we are humans, and we do make mistakes, especially when there is an irate customer at the register complain about her copay, the phones are ringing off the hook, half the tech and pharmacists are on the phone trying to authorizations from doctors (and fix their mistakes!) and prescription plans, you have 20 people waiting and they all want their meds right NOW!
I know that these are not excuses for a mistake being made, but these are factors in loss of concentration.
You should go back to your pharmacy and tell them of the mistake, and that you are not pleased. They don't need a "scare", they need to know that they made a mistake so they can correct the problem.
From now on you should also check your meds, even before you leave the register, if it looks different than you have had before speak up. I am surprised you didn't notice the difference before you took the meds. Paxil is a table, Prozac is a capsule and are completely different colors.
we all know that peoples lives are on the line when we work in a pharmacy, however, we are humans, and we do make mistakes, especially when there is an irate customer at the register complain about her copay, the phones are ringing off the hook, half the tech and pharmacists are on the phone trying to authorizations from doctors (and fix their mistakes!) and prescription plans, you have 20 people waiting and they all want their meds right NOW!
I know that these are not excuses for a mistake being made, but these are factors in loss of concentration.
You should go back to your pharmacy and tell them of the mistake, and that you are not pleased. They don't need a "scare", they need to know that they made a mistake so they can correct the problem.
From now on you should also check your meds, even before you leave the register, if it looks different than you have had before speak up. I am surprised you didn't notice the difference before you took the meds. Paxil is a table, Prozac is a capsule and are completely different colors.
Amink,
Well yes prozac does come in capsule form but they gave me a 10mg tablet that looked similar to the paxil. So get your info straight.......
Well yes prozac does come in capsule form but they gave me a 10mg tablet that looked similar to the paxil. So get your info straight.......
I wasn't being nasty, and it sounds like you are.
I personally have never even opened the the 10mg tab bottle of prozac, so I am unsure what it does look like. I know the generic of paxil is a small white tablet.
My info was straight, from what you wrote.
I personally have never even opened the the 10mg tab bottle of prozac, so I am unsure what it does look like. I know the generic of paxil is a small white tablet.
My info was straight, from what you wrote.
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